Privacy Policy

Wisteria Properties (NW) Limited, as the controller of your data, comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR).

We believe it is very important to respect the privacy of individuals. Where we collect information, we are doing so in order to offer you better services, both on the website and in the rest of our operations. If any of the information we hold about you is inaccurate we will do our best to correct it quickly once you notify us. We will hold some of the information you give us in databases. We will ensure that these are secure. This privacy policy covers;

• The information we collect and how we use it
• Who will have access to the information
• Technical information, including the use of Cookies
• Access to your personal information
• Other websites
• How we will protect your data
• How to contact us

We endorse and adhere to the Data Protection Principles. When processing data we will ensure that it is;

• Processed lawfully, fairly and in a transparent way 
• Processed no further than the legitimate purposes for which that data was collected
• Limited to what is necessary in relation to the purpose
• Accurate and kept up to date
• Kept in a form which permits identification of the data subject for no longer than is necessary
• Processed in a manner that ensures security of that personal data
• Processed by a controller who can demonstrate compliance with the principles

Additionally, we will;

• Observe fully the conditions regarding having a lawful basis to process personal information
• Meet the legal obligations to specify the purposes for which information is used
• Collect and process appropriate information only to the extent that it is necessary to fulfil operational needs or to comply with any legal requirements
• Ensure that the rights of people about whom information is held can be fully exercised under the GDPR (i.e. the right to access personal information on request; to prevent processing in certain circumstances, and to correct, rectify, block or erase information that is regarded as wrong information)
• Take appropriate technical and organisational security measures to safeguard personal information.
• Ensure that personal information is not transferred outside the EU, to other countries or international organisations without an adequate level of protection

1. The personal data we may collect about you

Personal data collected, used, stored and transferred by us include:

• Identity Data – Your name, address, signature and photographic ID documentation
• Contact Data – Email and telephone numbers
• Financial Data – Depending on the reason we are dealing with you this could include bank statements for use as identification, source of funds and mortgage information to confirm purchasing ability, income and financial history to confirm rental ability
• Transaction Data – Price offered or paid for property bought, sold, let or rented through us. Details of current property if a purchase is dependent on a sale
• Technical Data – including internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices used to access our website
• Profile and Usage Data – including feedback and survey responses, and how you use our website, products and services
• Marketing and Communications Data – including your communication preferences, your preferences in receiving property alerts, market and property news from us and when requested third party businesses such as recommended solicitors, mortgage brokers, property and specialist surveyors, Energy Performance Assessors and service providers for services such as Telephone, TV, Broadband, Insurance and Utilities.

2. How do we collect your personal data?

Personal data is collected by us using the following methods;

• Direct interactions with a member of staff in person, by post, telephone, email, social media, text message or otherwise when selling, letting or sourcing property for sale or to let or applying for mortgage or protection products or other services
• Automated technologies or interactions with our website and property portals, by using a web enquiry form
• Publicly available sources processing Identity, Contact and Financial categories of personal data

3. How do we use your personal data?

We use your personal data in the following circumstances and relying on the following lawful basis for processing;

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively.  These sources include the publicly accessible Land Registry.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

4. Change of purpose

We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page.

This Privacy Notice was last updated on 24th May 2021.

6. Marketing Communications

You will have the choice to opt-in to receiving other related marketing information and related products and services.

You can opt-out of receiving these types of communications at any time by amending the preferences on the relevant email communication or by contacting us at info@wisteria-properties.com

Please note that your personal information will not be passed to any third-party for marketing purposes.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those members of staff, contractors and suppliers who have a business or legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. All contractors and third-party service providers agree to adhere to the GDPR.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Website Cookies

We use Cookies on our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site for our users. When using the Wisteria Properties website, you can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Website Third-party links

The Wisteria Properties website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

10. Sharing of personal data outside of the European Economic Area

From time to time some of our external suppliers maybe based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If and when we use providers based in the US, data may be transferred to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.  We may also from time to time use specific contracts approved by the European Commission that provide the same level of protection for personal data as it has in the EEA. For the purposes of transparency, the only service we believe processes data outside the EEA is electronic signing of documents by Docusign Inc. who have a policy that complies with the regulations outlined.

11. Who we disclose personal data to

Your personal data may be shared with third parties as outlined above. A full list of the contractors and suppliers we currently deal with are available upon request. These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only while providing such services and in accordance with contractual, legitimate or regulatory purposes.

12. How long is your personal data retained?

We only retain your personal data for as long as necessary for us to provide a service or as legally required.  After these retention periods if there is no other on-going client relationship your personal data will either be deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.

You have the right to:

• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
• Request correction of the personal data. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us
• Request erasure of your personal data. This enables you to ask us to delete personal data where there is no good or legal reason for us continuing to process or store it. You can also ask us to delete your personal data where you have successfully objected to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to delete the data for specific legal reasons which will be notified to you, if applicable, at the time of your request
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, format
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

13. Requests for Access to or transfer of your Data

You have a right to request a copy of the personal information we hold about you, to amend or update any inaccuracies or to transfer your data to a third party.

14. Questions

If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact us by emailing info@wisteria-properties.com or by writing to us at Unit 5 Bredbury Court, Ashton Rd, Bredbury, Stockport SK6 2QB. We will respond to you as soon as is possible.

15. What if I am still not satisfied?

If you are not satisfied with how Wisteria Properties has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.